Maple Quadruple Room

| Accommodation Guidelines |

1. Our guesthouse accepts reservations by phone or online, and a deposit (50% of the accommodation fee) must be remitted within three days of booking.
2. After making the payment, please fill in the "Payment Notification" message or call us to provide the last 5 digits of your outgoing account number (applicable to ATM transfers), or fax your remittance slip. If you are booking a room for the same day or within the past three days by phone, please transfer the deposit on the day of the phone booking and notify us by phone. If the deposit is not paid by the due date, the reservation will not be held. We apologize for any inconvenience this may cause.
3. To maintain the quality of accommodation, please inform us of the number of guests (including extra beds and children) when booking. Temporary requests for extra beds are not accepted. If the number of guests does not match the reservation, the property reserves the right to refuse accommodation.
4. Cancellation of reservations and refund of a certain percentage of the deposit according to the proximity of the cancellation date to the accommodation date (The deposit refund calculation is based on 30% of the "accommodation room rate" (adjusted to 50% for consecutive holidays of three days or more), and additional purchases are fully refunded):
   • For cancellations made 14 days or more prior to the scheduled check-in date, a refund of 100% will be issued (minus an administrative fee of NT$100 per room per day).
   • For cancellations made 10 to 13 days prior to the scheduled check-in date, a refund of 70% will be issued.
   • For cancellations made 7 to 9 days prior to the scheduled check-in date, a refund of 50% will be issued.
   • If you cancel your reservation 4 to 6 days before the scheduled check-in date, 40% of the deposit will be refunded.
   • For cancellations made 2 to 3 days prior to the scheduled check-in date, a refund of 30% will be issued.
   • If you cancel your reservation 1 day before the scheduled arrival date, 20% of the deposit will be refunded.
   • If a reservation is cancelled on the scheduled date of stay or if the guest fails to give notice, the deposit will not be refunded.
   • During the Lunar New Year period, cancellations made 14 days in advance will incur a 30% room rate fee with the balance refunded. Cancellations made 7 days in advance will incur a 60% room rate fee with the balance refunded. Cancellations made 3 days in advance will be treated as a failure to notify in advance. If you are unable to arrive on the day due to purely personal reasons, no refunds will be given.
5. If you are unable to stay as scheduled, please notify us of the postponement at least seven days in advance. The deposit will be retained once and is valid for a period of three months.
6. In the event of natural disasters such as typhoons, earthquakes, and other acts of God that cause transportation disruptions and make travel impossible, a full refund or a one-time deposit retention valid for one year will be offered.
7. If you are unable to leave due to transportation disruptions caused by a typhoon, the accommodation rate during the period of being stranded will be calculated at a 50% discount.
8. 10% off the room rate from the second day for extended stays (not applicable during consecutive holidays and Lunar New Year holidays).
9. Check-in is after 3:00 PM, and check-out is before 11:00 AM. (If checking in after 6:00 PM, please notify us by phone in advance.)
10. Failure to notify the hotel in advance of bringing pets into the room and premises gives the hotel the right to refuse accommodation.
11. At check-in, guests must present their personal ID card (or passport) for verification and registration, and pay the room rate in full.
12. Smoking, drinking alcohol, chewing betel nut, making loud noises, and gambling are strictly prohibited in the rooms so as not to disturb the peace of other guests.